BrightView National Field Operations Manager in New Albany, Ohio
Brighter futures start here. Welcome to BrightView. We’re a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.
BrightView was recently formed through the combination of landscape industry pioneers and leaders, Brickman and ValleyCrest. This defining event united more than 140 years of experience, an extraordinary portfolio of high-profile projects and clients, and a vast, national network of expertise and innovation. As one and true to our name, we’re reinventing the industry while affording our 22,000+ team members access to the most comprehensive training, resources, benefits, mentorship, and opportunities for career advancement
This position is located in New Albany, OH
A brighter future is in your hands. We’re currently seeking a National Field Operations Manager to be accountable for all aspects of field services and quality management within the Field Operations team while maintaining the financial integrity of the company. Provide leadership and initiative to ensure services are complete to scope, Service Partner relationships are fostered and client expectations are met or exceeded. This individual is directly responsible for ensuring that Market Account Managers achieve the financial, operational, talent management, and other objectives that are set for the department.
Set clear goals and expectations for all field based Market Account Managers; manage performance to create a culture of accountability
Determine key performance indicators to address QSA Completion, Service Provider App reporting and Enhancement opportunities
Leverage technology solutions to improve efficiencies
Evaluate and implement operational strategies that will position the company to gain efficiencies in routing
Work closely with Onboarding and Compliance to support Service Provider recruiting and improve Service Provider relations
Manage fleet and assets for the Field Operations team in collaboration with finance team and in compliance with BV capital planning / management process.
Responsible for facilitating weekly operational updates to team
Provide operational feedback to National Accounts in a manner that allows them to effectively communicate to the client
Work with HR to recruit, interview, and select all personnel
10+ years of experience in operations or equivalent experience required
Minimum of 5 years of operations management and team leadership experience
Minimum education of a four year degree in business related field or equivalent experience required
Proven experience leading, developing, and managing remote teams
Experience with budgeting and P&L management preferred
Excellent communication skills, both written and verbal, both internal and external communication
Ability to network with industry and trade contracts and/or within the marketplace
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook