BrightView Area Manager in New Albany, Ohio
In June 2014, Brickman and ValleyCrest merged creating a new company with a nationwide presence, a combined $2 billion in revenue and over 22,000 employees. Over the next year, we’ll be working to blend our organizations into one powerhouse with a new name and a fresh direction. In the meantime, we have numerous jobs across both organizations giving you even more opportunities to choose from. It also means you will be part of something much bigger and better where you’ll work with the best and the brightest to deliver the highest quality landscape services on the most prestigious properties nationwide. Our team members develop long and satisfying careers with us. So join us for an exciting future in the landscape industry where your work is valued, your contributions are recognized and you have unlimited opportunities to learn and grow.
The Area Manager manages all active accounts within assigned State(s). They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates, qualifies and selects subcontractors to facilitate the operation. This individual works closely with the service providers on the scheduling and implementation of services, as well as the billing administration. This individual achieves client satisfaction with our work; and fully leverages our relationships to benefit the client and Brickman Facility Solutions.
Essential Duties & Responsibilities:
Subcontractor Coordination and Communication:
Research and coordinate new subcontractors to service clients in a designated territory
Pre-qualify subcontractors and negotiate contract terms
Work with compliance to ensure proper subcontractor agreements are secured in a timely manner.
Develop and sustain long-term relationships with subcontractors to ensure consistency of service to client
Provide instruction to subcontractors regarding client expectations
Communicate non-contract client requests and ensure work is scheduled in a timely manner
Support Market Account Managers (AM) in the coordination of new subcontractors to service clients in a designated territory
Support Market AMs in the process of pre-qualifying subcontractors and negotiate contract terms
Support compliance team to ensure proper subcontractor agreements are secured in a timely manner
Support Market AMs in developing and sustaining long-term relationships with subcontractors to ensure consistency of service to client
Support Market AMs in providing instruction to subcontractors regarding client expectations
Help communicate non-contract client requests and ensure work is scheduled in a timely manner
Organize and complete all billing functions within service and time deadlines.
Communicate billing details to client and answer any questions.
Other tasks and duties, as assigned.
Knowledge, Skills & Abilities:
Complete knowledge of office functions, geographic responsibilities and customer assignments.
Ability to communicate from any location and be available to travel to each of their territory’s areas with a high degree of flexibility.
Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company.
Excellent communication skills, both written and verbal, both internal and external communication.
Ability to network with industry and trade contacts within the marketplace.
Working knowledge of computer software (Windows 95, 98, XP and Microsoft Office), computer hardware and computer servers.
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook.
Education and/or Experience:
Prior customer service, management and leadership experience within an organization, the industry or local marketplace.
Minimum education of a two or four year degree in a business related field or equivalent experience required.
Equal Opportunity Employer